The Amdocs software, offering for centralized network management and optimization, comprises key capabilities such as call geo-location, intelligent correlation and automated optimization to maximize mobile network performance and customer experience.
Based on its recent analysis of the global radio access network (RAN) market, Frost & Sullivan recognizes Amdocs with the 2016 Global Frost & Sullivan Award for Product Line Strategy Leadership. Amdocs' keen focus on offering a complete solution for the RAN market has resulted in its Centralized Management and Optimization Solution. This product line features unique and flexible capabilities that bring together all the important aspects of network optimization, enabling service providers to maximize the return from their multi-vendor and multi-technology networks, and deliver optimal customer service.
Amdocs embraces a company philosophy directing its employees to ‘Embrace Challenge, Experience Success’. It is the market leader in customer experience software solutions and services for the world's largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.
Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
The Amdocs RAN offering is built upon network equipment vendor independence, in-depth expertise, and a number of successful RAN engagements worldwide. The offering can support a variety of use cases such as network deployment, acceptance, operations, optimization, and new service or technology introduction.
Amdocs’ RAN offering has been developed as part of an end-to-end customer experience focused vision to enable service providers achieve the competitive advantage through comprehensive network performance analysis and optimization,” said Frost & Sullivan Program Manager Olga Yashkova. "The offering provides a platform to unify the network and IT domains for a complete view of customer experience, and to help deal with the complexities stemming from Heterogeneous Networks (HetNets) as Internet of things (IoT) and 5G materialize."
This comprehensive product line offers the following key capabilities:
- Amdocs Customer Experience Geo-Location
- Amdocs Automatic Intelligent Correlation
- Amdocs Self-Optimizing Networks
- Amdocs Network Acceptance
- Amdocs Network Benchmarking
Amdocs Customer Experience Geo-Location automatically builds traffic and Quality-of-Experience maps to identify areas of network congestion as well as other network performance issues. It enables service providers to focus on the subscriber, location, handset/device, and activity for quick and efficient resolution of prevalent issues. The solution aids service providers in targeting HetNet access technologies as well as building location-specific demographics and revenue depictions by linking to Amdocs’ business support system (BSS) data. Other features such as customer, location, and usage behavior information help service providers maximize the return on their network investment.
Amdocs Automatic Intelligent Correlation is a vital capability for reducing network issue resolution and optimization task time. By quickly identifying the root cause of issues, it has helped improve engineering resource efficiency and enhance mobile network performance in real-life deployments.
Amdocs Self-Optimizing Networks simplifies network optimization through automation, so service providers can maximize the utilization of existing network resources. Amdocs Network Acceptance has proved its worth in the RAN market with its ability to reduce risk, ensure network equipment vendor control, and enable the independent verification of network quality before site acceptance. Last but not least, Amdocs Benchmarking helps service providers make the most of voice and data performance benchmarking information. Using automated data processing and analysis, it identifies network areas of suboptimal customer experience or inferior competitive position. Service providers can then plan network performance improvements to reactively or proactively address customer dissatisfaction.
For its outstanding portfolio and the value additions of its solutions, Amdocs is a deserving recipient of the 2016 Global Frost & Sullivan Award for Product Line Strategy Leadership in the global RAN market.
Each year, Frost & Sullivan presents this award to a company that has developed a comprehensive product line that caters to the breadth of the market it serves. The award recognizes the extent to which the product line meets customer base demands, the overall impact it has in terms of customer value, as well as increased market share.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
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